Quantcast
Channel: CRM Magazine Blog » voice of the customer
Browsing latest articles
Browse All 5 View Live

That looks familiar…

It’s ironic. The Internet is this infinite space — shelves continue to be built with no ceiling in sight, and yet, the world has never been smaller. A friend of a friend (yes, it’s one of those...

View Article



Rest Assured, Your Voice Has Been Heard

Because it’s Monday….

View Article

Voice of the Customer Gets Heard

Sometimes it's not good business to give in to fan demands. But not giving in isn't the same thing as disregarding, and to disregard fans is to invite hatred. If you have to let 'em down, let 'em down...

View Article

Poor Customer Experience Costs Billions

I get the chance to write quite a bit about the topic of customer experience — how companies are measuring it, trying to implement it, and figure out what it actually is. Oftentimes, my focus is on...

View Article

GUEST-BLOG: Is Customer Feedback on Your Holiday Wish List?

The holidays can be as stressful as they are wonderful. To avoid being a Grinch this year, make sure you're delivering the best customer experience.

View Article

Browsing latest articles
Browse All 5 View Live




Latest Images